Delivery Information

In 2020 we continue to negotiate excellent rates with our carriers and we pass these preferential rates on to you our customer. We do not mark up these rates.

It is our aim to dispatch all orders for In Stock items received online before 4 pm on the same working day. In extreme circumstances, we may not achieve this. In the rare instance that there is a delay with dispatch, we will keep you fully informed.

Our standard delivery to UK mainland (excluding Highlands and Islands) is Next Working Day for In Stock products.

WE DELIVER WORLDWIDE. If you do not see your delivery rates below, delivery rates can be calculated via the checkout process by selecting the correct delivery Country. If you require any further assistance, please do not hesitate to contact us.

Delivery Charges

UK MAINLAND

Weight
NEXT DAY - Before 18:00pm
NEXT DAY BEFORE NOON
NEXT DAY BEFORE 10:30am
1 to 20
£ 6.75
Add £ 7.50
Add £ 15.00
> 20kg
Add 0.35 per additional kg
   

 

SCOTTISH HIGHLANDS & NORTHERN IRELAND

Weight
2 DAY SERVICE - Before 18:00pm
BEFORE NOON
BEFORE 10:30am
1 to 20
£ 7.95
Add £ 7.50
> 20kg
Add £ 0.45 per additional kg
   

 

SCOTTISH ISLANDS, ISLE OF MAN and CHANNEL ISLANDS

Weight
2 DAY SERVICE - Before 18:00pm
BEFORE NOON
BEFORE 10:30am
1 to 20
£ 14.95
Add £ 7.50
> 20kg
Add £ 0.55 per additional kg
   

 

IRELAND

Weight
2 DAY SERVICE - Before 18:00pm
BEFORE NOON
BEFORE 10:30am
1 to 20
£ 14.95
Add £ 22.50
> 20kg
Add £ 0.65 per additional kg
   

Express delivery may not be available in your area. If unsure - please check with us before completing your order.

It is important that you select the correct Country in order for delivery costs to be calculated accurately. If we establish that there is a difference between the input delivery address and the actual delivery address, we shall contact you to advise you of this before goods are dispatched.

DHL deliver between 8am and 18:00pm on the standard NEXT DAY service.

If you select our Express before 10:30am delivery, this relates to UK mainland only. Please also be aware that couriers do not guarantee these times in certain parts of mainland UK, classified by them as remote. This includes some addresses in Scotland and Wales. If you need to know for sure, please just give one of the team a call before confirming your order, so that we can specifically check for your postcode.

For smaller, single packet items, we reserve the right to dispatch these by Royal Mail 2nd Class Post. Typically these deliveries can take 2 to 3 days. If your delivery is urgent, please contact us first, or add a note to your online order, and we will always do our best to accommodate your needs.

Unfortunately, certain products (mainly furniture items) due to their size, weight and additional handling may attract higher delivery charges. These charges are identified on the appropriate product pages. Each product page does clearly state this and identifies the cost of UK(mainland) delivery.

For larger orders (typically above 10 cases) we reserve the right to send this as a palletised load as this will help to maintain the packages in good condition and keeps our costs (and hence your costs) lower. This means that your delivery may take an additional day. Again, if your delivery is urgent, please add this information to the Special Notes, or give us a call. We will always do what we can to ensure you get the goods when you need them.

UK Mainland deliveries are sent on a Next Working Day service. Shipments outside of UK Mainland are typically on a 2 day service. Remote areas may take longer than this. Again, if you need a more accurate estimate please feel free to call us. We are always happy to help!

Delivery costs outside of the above are calculated on our website based on actual weight/volume, and will be calculated once you complete the Delivery Address details during the Checkout process.

We use DHL for our next day shipping - except smaller orders, which are sent by Royal Mail. You will receive a tracking number by email on the day of dispatch, so please ensure your email address is accurate. You can use this to track your delivery, or re-schedule your own delivery via the DHL Tracking Website. We choose DHL because of their reliability and care taken with our products.

Occasionally issues do occur, and whilst we cannot be responsible for events under the control of our third party partners, we do take these issues very seriously and will resolve them promptly and to your satisfaction.

Non-stock items (for example, chairs, some items of furniture and chemicals such as IPA) are usually on 2 to 5 days delivery. Again, we will advise you if there is a delay above these estimates.

Dangerous Goods

Chemicals such as IP Alcohol are classed as DANGEROUS GOODS and so have additional handling requirements due to Health & Safety legislation. Whilst these are stock items and are usually shipped same day, the additional checks result in a 2 to 3 day delivery service. We do not currently ship dangerous goods internationally, however this is a service we look to offer very soon.

Non European Overseas Orders

We ship worldwide, however, please contact us if your delivery is required outside Europe, and we will be able to provide you with an accurate cost for delivery.